Get help with common Researcher login issues
Having trouble logging into your Researcher account? Here’s how to troubleshoot and resolve the most common login issues.
Create and apply a sender profile for Hub emails
Improve your email response rates by adding a personal touch to your emails through Research Hub.
Manage, add, or delete credit cards associated with your account
Update your credit cards in your User Interviews account.
Manage projects with multiple phases
Best practices for running multi-phase or multi-day studies with User Interviews
Extend your study
How to extend a study beyond the originally scheduled timeline.
Last Updated:
April 30, 2024
Comment and collaborate with teammates on drafts
Want your teammate to review your recruitment project before it goes live? Here's how you can share and comment on draft projects.
Last Updated:
April 30, 2024
Does User Interviews use Research Hub contacts for its own purposes?
Our terms of service regarding privacy for Research Hub.
Last Updated:
April 12, 2024
Learn about User Interviews’s free trials and free plans
Limited free trials of Hub are available through Sales. Our legacy free Hub plan is discontinued as of May 2024.
Last Updated:
April 12, 2024
Upload and manage a CSV of participants for Hub
Easily build your research participant panel by importing a CSV file of existing contacts.
Last Updated:
April 11, 2024
Invite participants to sign up for a Research Hub project
3 methods to invite research participants to sign up for a study
Last Updated:
April 11, 2024
How do I create and edit email themes?
Our email themes allow you to create emails that reflect your brand.
Last Updated:
April 11, 2024
Invite past participants from former studies to current studies
Inviting past qualified, approved, and completed participants to future sessions.
Last Updated:
April 11, 2024
Set branding and communication defaults for your team
Help the whole research team stay on-brand when communicating with customers about research.
Last Updated:
April 11, 2024
Customize and preview participant emails on your Hub project
Edit and preview all of the communications your users will receive to ensure a great participant experience
Last Updated:
April 11, 2024
How can I access participant profiles and data while recruiting for my project?
Find all the user data you need to make the right recruiting decisions in participant profiles.
Last Updated:
April 11, 2024
Get familiar with our new navigation design
We’ve elevated the look, feel, and structure of our interface to improve your experience researching with UI. Here’s what’s changed.
Last Updated:
April 11, 2024
