User Interviews vs. UserTesting

User Interviews is the modern alternative to UserTesting

Don’t get locked into bulky and expensive software. With User Interviews, you get:
  • The highest quality participants & top-rated research CRM
  • Unparalleled targeting, segmentation & screening
  • Integrations & compatibility with any testing tool or method
  • Transparent and affordable plans (+ pay as you go options!)
Solution comparison

Best-in-class User Interviews
vs. All-in-one UserTesting

What is UserTesting?

UserTesting is a user research platform that includes testing software, insights management, and a contributor network, all in one tool. While you can recruit testers, UserTesting does not specialize in targeted participant recruitment.

Below, we compare User Interviews and UserTesting across pricing, panel reach, platform capabilities, and integrations.

user interviews company logo
UserTesting
Price
User interviews
Affordable, transparent & flexible
  • Plans start under $2.5K per year
  • Transparent & predictable pricing
  • Unlimited seats on most plans
  • Pay as you go options
UserTesting
Expensive, opaque & bundled
  • Plans often cost $50K and up
  • Black box pricing
  • Pay to add more seats
  • No pay as you go options
Participant panel
User interviews
Choose Recruit when participant quality matters
  • Source from 5M+ high quality participants
  • Precise consumer & professional targeting
  • Rich profile data, screening & verification
  • Industry low fraud & no show rates
UserTesting
When you just need testers
  • Limited to basic demographic targeting
  • Little control over who ends up in your study
Research CRM
User interviews
Choose Research Hub for powerful panel management
  • Remove friction when running research with your own users
  • Automate invites, consent, screening, scheduling & incentives
  • Build a data-rich research panel with segmentation & governance
UserTesting
No Research CRM
  • No panel management software
Compatibility & integrations
User interviews
Compatible with any testing tool or method
  • Plugs directly into your tool stack
  • Integrate with best-in-class tools like Qualtrics, SurveyMonkey, Sprig, Lookback, Zoom, Microsoft Teams, Google Meet & more
  • Built for open, flexible, method-agnostic research
UserTesting
No compatibility with testing tools
  • Limited to conducting all research through UserTesting
Incentives
User interviews
Flexible incentives & hands-off distribution
  • Choose how to compensate users with data-backed recommendations from our incentive calculator
  • Set different rates for study audience, type, length & complexity
  • Pay bonuses or partial incentives
UserTesting
Fixed incentives
  • Compensation is fixed making it difficult to reach in-demand professionals
Best for
User interviews
User Interviews is good for:
  • Teams of all sizes who need insights from their own users and an external audience, care deeply about participant targeting & insight quality, and use a variety of research tools & methods.
UserTesting
UserTesting is good for:
  • Teams that are less cost conscious, need a high volume of genpop testers for short unmoderated tests, and do not conduct research with their own customers or use other tools for research.
Disclaimer: This website is not affiliated, associated, authorized, or endorsed by UserTesting.

See why we're #1 on G2 for user research

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Verified User in Small Business
Fastest, easiest research participant recruiting platform
User Interviews finds research participants as fast as within a day, the many screening options are excellent and I'm able to find the right participants that meet my research criteria.”
Source: G2.com, Inc.
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Verified User in IT Services
Great experience!
“I have very specific recruiting needs for UX research, and User Interviews has been hugely helpful. Also, being the only UX researcher at my company it's critical to have a way for research participants to self schedule, so having recruiting plus self scheduling in a single platform has been a life saver.”
Source: G2.com, Inc.
The G2 logo icon next to 4.5 red filled stars
Verified User in Online Research
Success with unmoderated research
“They've been able to provide a very qualified pool of participants who in turn provide very thoughtful and thorough feedback about the gaming product we are researching.”
Source: G2.com, Inc.
Why User Interviews

Trusted by the world’s most customer-centric teams

User Interviews delivers high-quality insights from targeted users (not generic insights from faceless testers)
light teal icon of a magnifying glass

On-demand recruitment

Target professional segments, demographic groups, consumer behavior, technical characteristics, and find any niche audience from our 5M+ panel.
hand-drawn teal icon of two figures

Powerful research CRM

Unlock insights from your own users with advanced panel features like segments, invite rules, branding, team management, participant API, and more.
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Time-saving workflows

Enable every researcher in your org to self-serve recruitment and automate research end-to-end including invites, scheduling, incentives, tracking, and study logistics.
hand-drawn teal icon of a bar graph with three ascending bars

Global research record

Capture activity from every participant, every researcher, every study, every tool, every time—then use this rich data to scale up research with the right guardrails in place.
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Easy rollout & support

Get started fast—we’re simple to use out of the box, or endlessly customizable for enterprise organizations, and we provide exceptional support.
Integrations

Build a flexible research stack

Don’t get locked into expensive all-in-one software with UserTesting. Instead, build a custom solution of User Interviews + tool of your choice for under $5k/year.

With User Interviews, you get an open and flexible platform which pairs the highest-quality participants with integrations to the best research and testing tools.
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Trusted by research and product teams at

A cluster of three awards from G2- High Performer, Leader, and Momentum Leader- plus some decorative icons

See why User Interviews is the better and more affordable alternative to UserTesting

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FAQ

Is usertesting.com legit?

Yes, UserTesting, like User Interviews, connects researchers to participants. With UserTesting, companies can recruit an audience for research and testing, while individuals can earn money by participating in tests.

How much does userstesting.com cost?

UserTesting pricing is not disclosed on their website and is only available by talking to their sales team. UserTesting pricing plans are customizable and designed for enterprise companies with large research budgets.

How does usertesting.com work?

UserTesting offers a suite of testing software to collect user feedback on a website, prototype, or design. UserTesting also has a marketplace of testers and third-party audience networks which you can use to recruit participants for your test.

How much does usertesting.com pay?

The compensation you can earn as a contributor on UserTesting depends on a range of factors like test type, length, complexity, and customer demand. Most of the tests run on UserTesting’s platform tend to be short usability tests.

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