Who is this article for?
🗣️ Researchers
⭐ Research Hub plans
It’s always free to sign up to User Interviews.
If you’re sourcing participants from our Recruit panel, you won’t pay anything until you have completed a research session. We have pay-as-you-go and subscription plans available. Learn more about Recruit pricing.
If you’re using Hub to manage research with your own users, free trials are available through Sales. Our free trial is intended for you to evaluate if Hub is the right solution for your team, and if our Workflow plan or CRM plan is the best fit.
Learn more about Hub pricing and contact Sales to get started with a trial.
We used to offer a legacy free Hub plan which was discontinued in May 2024. If you have been using Hub for free, check out our FAQs below for what you need to know.
FAQ
What happened to the Hub free plan?
We discontinued our Hub free plan in May 2024 as part of an overall revision of our pricing plans. We introduced a new Hub Workflow plan to better meet the needs of teams that need to conduct fast and professional research with their own users, without investing in building a panel.
Teams that had been using our free plan were advised to upgrade in order to continue using Hub. Teams that did not wish to upgrade were able to view their project data for a limited time, but were unable to launch new Hub projects. As of February 28th, 2025, all Hub project and participant data will be deleted unless you get in touch with Sales before that date to upgrade your plan.
Where can I learn more about Hub plans and pricing?
You can learn more about Hub plans by visiting our pricing page or booking time to talk to Sales.
What’s the difference between the Hub Workflow plan and the Hub CRM plan?
All Research Hub plans help teams to run research with their own users.
The Workflow plan gives you access to automations that make it fast and easy to invite users to studies, screen and schedule sessions, communicate and track participation, and pay out incentives. You also get access to customizations such as branding and templates, custom domains and sender profiles, and a data consent notice.
With the CRM plan, you get all of the automations and customizations included in the Workflow plan, plus a CRM to build and manage your own panel. You can add users to your panel through CSV upload, data integrations, and opt-in forms, then create segments and set up guardrails for easy recruitment.
Learn more about Hub pricing and contact Sales to get started with a trial.