Use Hub emails to communicate regularly with your Hub population

If you’re an admin, you can now send emails to segments of your Hub panel, without needing to create a project! After a study, we know there are instances where you may want to continue communicating with participants—maybe to share project outcomes, provide an update on a feature, or simply to close the loop on a completed study. These can all be important ways to help participants see the value of their feedback and keep them engaged for future studies.

To send a Hub email, simply select which participants you would like to send an email to, click on the Bulk actions dropdown, and click “Compose email.” You’ll be able to select a sender profile and use basic formatting and customization to build your message, and we will automatically apply the default email theme found in your team settings. Since these emails are built for communication outside of research projects, we encourage sending out broader updates or initiatives. Learn more about how and when to send bulk emails to keep your Hub panel engaged.

💡Note that only admin users (org admins and team admins) have the ability to send these Hub emails, to ensure teams don’t mistakenly message or over communicate with their panel. If your team is not using roles, everyone is an admin by default. Check out our FAQ to learn more.