The rescheduling flow just got a lot easier. Spend less time on coordination and more time on research

We’ve made some major improvements to the rescheduling flow to save you time when it comes to coordinating participant schedules. Participants who were marked as “Did not show” for a study can now be rescheduled directly by the researcher—no need to route through our Operations team. To reschedule a participant, navigate to your “Confirmed sessions” page. When you click “Reschedule”, you’ll see time slot options to reschedule the participant, or an option to unschedule the participant and notify them to pick a new time.

And some more good news: researchers can now allow participants to reschedule their own sessions. You can find this option in the Project Builder under the “Scheduling” section. If enabled, participants will be able to reschedule to a new time slot on their own, releasing their original time slot for someone else to sign up—all with no action needed from the researcher. Rescheduled sessions will respect your minimum rescheduling notice and you can disable participant rescheduling at any time, offering maximum flexibility for whatever your study needs.