UX Research Reports & Deliverables

You did it! You conducted a study and analyzed the data. Now what? 

How should you communicate user research findings with your stakeholders and wider team? What’s the best format for sharing UX research results? How do you write a report that stakeholders will actually read?

You have questions, and this module has answers. You’ll learn about:

• How to write effective UX research reports and summaries, with templates.
• Tailoring your research reports and presentations to your audience for greater impact.
• Different types of research deliverables, including affinity diagrams, atomic research nuggets, and case studies.
• Customer journey maps—why you need one, the different types, and how to do user journey mapping, step by step. ‍
• User personas—the pros and cons, alternative methods, and strategies for creating useful personas that your team will really use.
• Jobs to be done: Why do users “hire” or “fire” products? Learn how to discover users’ desired outcomes and design solutions that get the job done—with tips, templates, and advice from UX experts.
• Atomic research nuggets—what they are, when to use them, and how to create and record them for flexible, evidence-based decision-making.