We’re excited to announce updates to subscription plans for Research Hub, our top-rated panel management software. This is the first major change to Hub plans and pricing that we’ve made in two years.
What’s new with Hub subscriptions
What’s changing:
- The legacy plan Hub Custom has been renamed Premium, and we’re launching a brand new plan called Enterprise
- Enterprise plans include 1 million+ contacts, multiple teams & panels (✨new!), API access (✨new!), negotiable contract terms, plus all Premium features
- Premium plans include unlimited branding & opt-in forms, sender profiles, invite rules & limits, and team roles (✨new!), plus all Essential features
- Premium and Essential plans can choose between different contact limits, with transparent pricing for each
- Essential plans are limited to 2 opt-in forms & 1 email theme, but retain all other branding & customization features
What’s NOT changing:
- Essential plans still start at $250 per month: Essential teams are minimally affected by this pricing change
- All plans still include unlimited researcher seats and integrations with research tools
- All paid plans still include support from our customer success & account management teams, and customizable add-ons like document signing & SSO/SAML
Why we’re updating pricing now
Since launching Hub subscriptions, we’ve onboarded hundreds of teams and supported a wide variety of panel needs. Just last year, we spoke to dozens of customers about what they needed from Hub, and have since reimagined the product with ever-expanding capabilities to make user research fast, compliant, and scalable for teams of all sizes.
In a nutshell, here’s why we’re revising our subscription tiers for 2023:
More options. We’re providing more options to reflect the diversity of teams using Hub today. There are now three paid plans available—Essential, Premium, and Enterprise—and teams can further customize the number of contacts they need for each plan.
Greater transparency. We’re creating greater transparency around pricing, so teams know upfront how premium features and higher contact limits will impact their subscription.
Advanced features. Hub has evolved the most for large organizations, fueled by close collaboration with customers like Atlassian, Bill.com, and Rocket Mortgage. We’re introducing Premium and Enterprise plans specifically for the teams that need to coordinate a high-volume of research across many researchers, stakeholders, and departments, while managing massive customer panels. Just in the last six months, we’ve added advanced features like multiple teams & panels, roles and permissions, a participant API, and project invite limits, all of which help large organizations scale research with confidence.
⭐ Learn more about Research Hub →
What this means for you
As an existing Hub customer, this plan update does not signal any change for you right now. Your UI account manager has already reached out to the owner of your team’s subscription to give them a heads up. Continue enjoying full access to the exact same Hub features you have now, at the same price.
At renewal, your UI account manager will walk you through any changes to your current features and contact limits, along with all your renewal options.
If you’re interested to learn more about Hub Enterprise, we’d love to give you a demo. Our team of research sales consultants will walk you through the platform, discuss your 2023 goals, and assess if this plan is a good fit. The Enterprise tier will enable customer-centric organizations to scale research in 2023 by building a pool of 1 million+ contacts, expanding to multiple teams & panels, and syncing user data securely from any system with our API.
Which plan is right for my team
Whether you’re a solo researcher, small team, or large enterprise, we meet you where you are with flexible plans that grow with you. With this pricing update, we’ve structured Hub plans around the most common use cases and feature requirements we’ve seen. Here’s a quick guide to choosing the right plan for your team.
📆 Need help choosing? Book a demo→
Why Research Hub is the #1 panel software
In 2022, we re-introduced Research Hub with a suite of new features for organizations that conduct user research at scale. With a 4.6 rating on G2, it’s the top-rated panel management software on the market.
Here are just a few of our favorite unique enterprise features:
- Multiple teams & panels: scale research across your org with a single license, and set unique configurations for each team & panel
- The first participant API: build custom integrations and sync user data securely from any system
- The most research tool integrations: connect with all your favorite tools including specialized survey & usability testing software
- Unlimited seats on any plan: invite anyone who does research to collaborate on projects at no extra cost
- Admin features for Research Ops: assign team roles, adjust privacy settings, set invite rules & limits, and configure defaults—your ReOps team has complete control over how research gets done
- Largest customer support team: get help from our exceptional team of customer success managers and project coordinators, which is 4 times larger than any competitor
- Public panel of 2.4 million participants: use one platform for all your research recruitment needs
