illustration of a hand holding up a sign that reads "HELP"

Browse all support

Filter and search all articles
Filter articles by tag
Researcher Tags
Participant Tags
Search All Articles
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
illustration of a hand holding up a sign that reads "HELP"

Browse all support

Sorting by: Last Updated

Create email template sets to manage participant communication

Add your own voice to our automated emails with custom email template sets.

Last Updated:
April 10, 2024
Emails & Messaging
For Admins

Earn money with our participant referral program

Refer a friend to User Interviews to earn money between studies. Both you and your friend earn a bonus when they complete a study.

Last Updated:
April 10, 2024
Earning Money

What incentive do you recommend for research studies?

Last Updated:
April 10, 2024
Incentives

Redeem your incentive

Choose from dozens of digital gift card incentives as a thank you for your time and participation in research.

Last Updated:
April 10, 2024
Earning Money

Get product validation within a day with User Interviews

Last Updated:
April 10, 2024
Recruit
Research Hub

What is the participant's experience in a Hub project?

The step-by-step of what your participants will experience when signing up for a Research Hub project (with screenshots).

Last Updated:
April 5, 2024
Research Hub

What is the minimum scheduling notice and how can I change it?

Adjust the time frame for participants to confirm their spot before a session.

Last Updated:
April 4, 2024
Scheduling & Calendars

Cancel or reschedule your session

How to reschedule or cancel your research session (while avoiding penalties or disqualification from future participation!).

Last Updated:
April 2, 2024
Session Scheduling & Participation

Update your participant profile

Keep your profile up-to-date to make sure you're receiving the right research study invitations and improve your chances of being selected.

Last Updated:
April 2, 2024
No items found.

Browse upcoming studies

Ready to start applying to paid research studies? Here's where to find upcoming studies accepting applications via User Interviews.

Last Updated:
April 2, 2024
No items found.

What are best practices for building a screener survey?

Screener surveys are key to a successful user research study. Get the most from your screener survey using these tips and best practices.

Last Updated:
April 2, 2024
Screener Surveys

How do I recruit participants from specific locations for a remote study?

Target candidates from cities, states, and countries.

Last Updated:
April 2, 2024
Recruit

How does the messages tool work?

Easily get in touch with participants one-by-one or as a group.

Last Updated:
April 2, 2024
Emails & Messaging

How do I connect my LinkedIn and Facebook profiles to my participant profile?

How (and why) to connect your Facebook and LinkedIn accounts with your participant profile.

Last Updated:
April 2, 2024
Verifying Your Account

I launched my project. Now what?

Last Updated:
April 2, 2024
No items found.

What project settings can be edited once a project has launched?

Once a project has launched, some settings can only be edited by your project coordinator.

Last Updated:
April 2, 2024
No items found.
an illustration of a floating clear bottle with a rolled up piece of paper reading "SOS"

Still stuck?

Get in touch with UI by filling out our contact support form.