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Use grid (matrix) questions in your screener to combine multiple subtopics into a single question

Create screener surveys faster with a question structure that easier for participants to complete

Last Updated:
May 8, 2024
Research Hub
Recruit
Screener Surveys

View or edit the requested participant number

Recruit your ideal sample size for research by requesting a specific number of participants from User Interviews.

Last Updated:
May 8, 2024
Recruit

Edit your Researcher account details

How to edit the contact, billing, availability, integrations, and other details on your Researcher account.

Last Updated:
May 8, 2024
No items found.

Replace a no-show

If a participant didn’t show up to your confirmed session, here’s what to do.

Last Updated:
May 8, 2024
Recruit
Scheduling & Calendars

Run multiple 1:1 interviews at the same time

Need to host more than one interview at the same time with different locations and moderators?

Last Updated:
May 8, 2024
Scheduling & Calendars

Download your project receipt or invoice

Receipts and invoices will be automatically emailed and saved in your project workspace.

Last Updated:
May 8, 2024
Pricing & Subscriptions

Learn how and when you'll receive your incentive payment

Who's distributing your incentive, what reward options are available, and when to expect your payment.

Last Updated:
May 8, 2024
Earning Money

Set up approved payment methods for your team

Designate which payment methods your team can select at project launch

Last Updated:
May 7, 2024
For Admins
Pricing & Subscriptions
Recruit
Research Hub

Use a prepaid balance to pay for your studies

Make paying for projects simpler by setting up a prepaid balance with User Interviews.

Last Updated:
May 7, 2024
Pricing & Subscriptions
For Admins

Export participant data from a project

Download the screener, demographic, and other data of participants you’ve recruited for easier review and management.

Last Updated:
May 7, 2024
No items found.

Understand how match percentage is calculated

Match percentages help you discern how qualified a participant might be for your study.

Last Updated:
May 6, 2024
Research Hub
Recruit

Get help with common Researcher login issues

Having trouble logging into your Researcher account? Here’s how to troubleshoot and resolve the most common login issues.

Last Updated:
May 6, 2024
Recruit
Research Hub

Get help with common Participant login issues

Having trouble logging into your Participant account? Here’s how to troubleshoot and resolve the most common login issues.

Last Updated:
May 6, 2024
Verifying Your Account

Create and apply a sender profile for Hub emails

Improve your email response rates by adding a personal touch to your emails through Research Hub.

Last Updated:
May 6, 2024
Emails & Messaging
For Admins
Research Hub

Manage, add, or delete credit cards associated with your account

Update your credit cards in your User Interviews account.

Last Updated:
May 3, 2024
Pricing & Subscriptions

Manage projects with multiple phases

Best practices for running multi-phase or multi-day studies with User Interviews

Last Updated:
May 2, 2024
Recruit
Research Hub
Scheduling & Calendars
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