illustration of a hand holding up a sign that reads "HELP"

Browse all support

Filter and search all articles
Filter articles by tag
Researcher Tags
Participant Tags
Search All Articles
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
illustration of a hand holding up a sign that reads "HELP"

Browse all support

Sorting by: Last Updated

Research Hub Quick Start Guide

Research Hub is your research CRM. This guide will get you started creating studies, adding users, and organizing your panel.

Last Updated:
August 15, 2024
Research Hub

How to launch a new project

Learn how to launch a project in User Interviews

Last Updated:
August 15, 2024
Recruit

Create a Researcher account

Ready to get started recruiting with User Interviews? Here’s how to set up your account and login.

Last Updated:
August 15, 2024
No items found.

Live chat with our project support team for real-time help

Reach out to our support team in-app and get quick real-time support!

Last Updated:
August 15, 2024
No items found.

The admin’s guide to setup & success with Research Hub

Admins must make important decisions regarding their research panel’s implementation, long-term strategy, and internal enablement.

Last Updated:
August 15, 2024
For Admins
Research Hub

How to navigate User Interviews

Learn the ins and outs of our unified workspace for research design and panel management.

Last Updated:
August 15, 2024
Research Hub
Recruit

Research Hub Implementation: A 60-Day Checklist

Getting started with Research Hub? Here are tips and timelines for implementing the panel management solution with efficiency and confidence

Last Updated:
August 15, 2024
Research Hub
For Admins

Manage email alerts and project notifications

While project owners must receive all project notifications, collaborators can manage what they receive.

Last Updated:
August 15, 2024
Emails & Messaging

Contact our team with questions

Can't find what you're looking for? Here’s how to contact us with questions for our support, billing, sales, and project coordinator teams.

Last Updated:
August 9, 2024
No items found.

Jumpstart research by creating and duplicating project templates for your team

Duplicate projects or create saved templates so your team can jump into research faster

Last Updated:
July 22, 2024
No items found.

Best practices for setting up an unmoderated study in Research Hub

Did you know you can run surveys & usability tests with User Interviews? Learn how to recruit & manage participants for unmoderated studies.

Last Updated:
July 17, 2024
Research Hub

Research Hub Part 4: Launching Your First Study

Launch your first study and invite users to participate. Our intuitive workspace takes you step-by-step through designing your project.

Last Updated:
July 17, 2024
Research Hub

Use opt-in forms to build and maintain your Hub panel

Build a highly engaged research panel and keep participant data continuously up to date

Last Updated:
July 17, 2024
Research Hub
For Admins

Best practices for getting selected to participate in studies

Strategies to help you be the best fit for participation in a user research study.

Last Updated:
July 12, 2024
Study Applications
Policies & Eligibility

Write effective preparation instructions for confirmed participants

Not sure what to include in your confirmation email for scheduled sessions? Here’s some inspiration.

Last Updated:
July 12, 2024
Emails & Messaging
Recruit
Research Hub

Add and manage collaborators on a project

Easily collaborate on research by giving team members and other stakeholders edit or view access to your project.

Last Updated:
July 10, 2024
Scheduling & Calendars
an illustration of a floating clear bottle with a rolled up piece of paper reading "SOS"

Still stuck?

Get in touch with UI by filling out our contact support form.